Part-time diploma for applying analytics techniques across business and data domains, and developing competence in implementing infrastructure to support big data needs
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Glen Teoh
Scuba Diver
Data Diver
Wannabe Mountaineer
Glen Teoh
Scuba Diver
Data Diver
Wannabe Mountaineer
Hello! I’m Glen.
A product manager from Singapore.
I love travel, working in travel, scuba diving, but also diving into data. When I'm not out on an adventure, I'm busy looking into automating my work both at home and in the office. I love working and seeing people across the globe and bringing people together to work on common projects or just to have fun.
10
Years
experience in travel & tech
3
Years
in Product Management
∞
Passion
for data
Overview
With 10 years in aviation/travel and my entire career in tech or tech-adjacent roles, I have no problems influencing senior and C-level management internal and external in order to drive objectives and key results. Having worked in an international organisation since the start of my career, cultural and timezone sensitivity is simply part of my DNA and I have a wide exposure to working with people from across the world. Although not a engineer by training, I’m not afraid of rolling up my sleeves and diving into code when required, as is sometimes the case when customers need help on some issues. If you’re looking for someone who is highly independent (while still being part of a team!) and most important of all, curious about how things work, I’m the person for you.
Experience & Skills
OAG Aviation Worldwide (May 2019 - Present)
Apr 2022 – Present
Product Director
OAG Aviation Worldwide
Responsible for the global strategy and roadmap of OAG’s suite of Flight Info delivery platforms – API, Alerts and Direct, led by customer feedback and interviews on OAG’s data products of flight schedules, status, master (reference), MCT, connections, bookings, fleet and emissions data.
Jun 2021 – Apr 2022
Onboarding Team Lead
OAG Aviation Worldwide
Leading a global team of onboarding specialists as part of Customer Experience (CX) to ensure successful implementation of customers across OAG’s suite of Flight Info products. Providing training and advice to customers on how to utilize OAG flight data.
May 2019 – Jun 2021
Customer Implementation
OAG Aviation Worldwide
Lead all aspects of customer implementation activities with respect to OAG data products and solutions.
Work closely with development teams in an agile environment to achieve implementation project goals.
Prioritization, analysis and support of customer issues before, during and after onboarding, assisting with technical and knowledge queries relating to aviation schedules and status data.
Liaison with product management on product issues, identifying gaps and improvements to increase functionality of products for end-users.
Lufthansa Group (Apr 2015 - May 2019)
Nov 2017 – May 2019
Digital Performance Analyst
Lufthansa Group
Monitor online sales performance of Lufthansa, Swiss and Austrian airlines in APAC across desktop, mobile, apps, online travel agents, metasearchers and other sales channels with reference to airport/city O&D, operating carriers and other key performance factors.
Create key findings, insights and regional sales strategy based on competitor activity, market share, sales data, web KPIs and relevant macroeconomic factors.
Identify sales trends and create revenue models and forecasts of the online sales channel for the region.
Perform analysis of key performance indicators such as visits, conversions and funnel analysis with Google Analytics and WebTrends and visualize the data by building dashboards for senior management
Jul 2017 – Oct 2017
Digital Sales Expert
Lufthansa Group
Manage web content and sales strategy on Lufthansa, Swiss and Austrian.com for 14 APAC markets to drive digital airline sales.
Make use of web tracking & online analytics for KPI measurements and eCommerce strategy.
Drive online ticket sales using a combination of on-site promotions, newsletters, SEO and other digital media.
Coordinate sales-oriented projects such as upsell campaigns, multivariate campaigns, promotion codes and other conversion-related activities.
Create & manage live dashboards to monitor overall digital sales KPI.
Apr 2015 – Jun 2017
Digital Editor Specialist
Lufthansa Group
Create & manage web content on LH.com, SWISS.com and Austrian.com in APAC with focus on ecommerce
Integrate web tracking & online analytics parameters for campaigns
Manage SEO performance of websites
Manage web tools and projects to improve conversion ratios on Lufthansa group websites
Creation and management of live dashboards to showcase latest e-commerce sales data
CNBC International (Sep 2013 - Feb 2015)
Sep 2013 – Feb 2015
Digital Executive
CNBC International
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Adaptability with clients and colleagues around the world
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Solving issues instead of symptoms
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Stakeholder management of both easy and difficult people
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Translating tech speak into business language
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Not getting bogged down by detail
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Understanding what clients really need
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Saying no
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Saying yes, but no
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English100%
-
Chinese (Simplified)80%
-
Korean25%
-
Japanese20%
The percentages above indicate how much I might be able to understand of the words or intention spoken in an everyday conversation.
2010 - 2013
Bachelor of Business
Nanyang Technological University
Bachelor's degree in Business Administration with a specialisation in Marketing.
Jun 2020
IBM Data Science Professional
Coursera
Learning basic skills for entry-level data science and analysis using Python and basic API integrations.
Let's Get in Touch!
+65 9125 2695
glen@glenteoh.com
Clementi, Singapore